If you are locked out of your account, please contact the ERM Online Support Team by submitting a support ticket by clicking here


The Support Team will confirm your Username and Password and provide instructions on how to log on.


If you have forgotten your password, please go to the ERM Online logon page - https://secure.ermonline.com.au/financialservices/html/ and click on the 'Forgotten you password?' link.

You will then need to enter either:

  1. your email address if you only have a single ERM Online logon and your email address will be unique OR
  2. your username if you have multiple ERM Online accounts

Click submit and instructions will be sent to you.